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We know these are worrying times for everyone and hope that you and those around you are all staying safe.

Please find some FAQs below. As the situation is changing daily, we will be updating this page with up-to-date information regularly.

Can I still order online?

Yes, you can still order online as normal and we can still deliver to you.

When will my order arrive?

We are aiming to deliver as quickly as possible, but please bear in mind that your order may take a little longer to arrive than usual. If you are concerned, please go to the Contact Us page and send us a message, please note that they may take longer than usual to get back to you.

Is your office still open?

Due to the unfolding situation with Coronavirus (COVID-19), our offices are being manned remotely and warehouse staffed on a minimal basis, prioritising the safety of our team

When will your office reopen?

This is a rapidly changing situation and we will continue to follow the advice of the Government and Public Health England. We will keep you updated.

Can I still receive a delivery?

Yes. Public Health England have said that there’s no current evidence to suggest that the virus can be transmitted from packages. And as long as the logistics are there we are happy to get your goods to you as soon as we can.

Frequently Asked Questions

Natural rubber, our raw organic material

How is Sophie la girafe made?

Sophie la girafe is made using 100% natural rubber. To “decorate” her, we use a paint composed of 100% natural rubber that is mixed with natural pigments.

Discover the secrets behind how she is made:

What is natural rubber?

100% natural rubber, a pure, living material, is the very essence of a commitment to quality. Just like coffee, several varieties of natural rubber exist, each having different properties.

In the interest of quality and safety, the rubber variety we have selected meets very strict mechanical and chemical requirements. It makes it possible to create sturdy, soft and pleasant to the touch products while ensuring suppleness and safety for Baby. The same type of rubber is most notably used in the fabrication of surgical gloves and condoms. Like any natural material, it changes over time.

What are the qualities of the natural rubber used for Sophie la girafe?

Sourced from the hevea trees, natural rubber is endowed with exceptional properties specifically flexible resistance to strong stresses. This is the reason why it is used in the fabrication of products that must meet high quality requirements.

It is also waterproof, soft and pleasant to the touch.

Where does the natural rubber used for Sophie la girafe fabrication come from?

What is the difference between natural rubber and plastic?

What type of paint is used to

Why can the colours be different from one Sophie la girafe to another?

Taking care of my Sophie la girafe
How to clean Sophie la girafe?

Can Sophie la girafe be sterilised?

Can Sophie la girafe be placed in the bath?

Is there a risk for children if water stagnates in Sophie la girafe?

Can I keep Sophie la girafe and give it to my next child?

Our quality control approach

How do we certify the quality of our products?

How are our products tested?

True or false?

Is Sophie la girafe a bath toy?

Does Sophie la girafe contain mould?

Does Sophie contain nitrosamines?

Does Sophie la girafe contain BPA?

If you have any other question about Sophie la girafe or our other products, feel free to contact us: