Please see below for useful information concerning ordering, payment, delivery, returns and various other FAQs.


Frequently Asked Questions

Where are you based?
We are based in Fife, United Kingdom

Do you have a shop we can visit?
No, Sophie la girafe UK is an internet only shop. We have over 400 stockists throughout the UK & Ireland - please visit the our stockist page for details.

Are you a registered company?
Yes, this website is operated by 1 Two Kids Limited. Our company number is SC361874

My baby has a latex allergy - can I use Sophie?
Sophie la girafe is made from natural rubber latex. We would recommend you avoid contact with all latex products, including Sophie la girafe.

How should I care for my Sophie la girafe?
Wipe Sophie la girafe clean with a damp cloth - use Milton or other fluid on the cloth if you wish to sterilise. Please do not submerge Sophie in water as it enters the squeaker and she'll stop squeaking, and she is not able to go in a microwave or steam steriliser.

Do you provide a gift wrapping service? 
we now offer a beautiful Memory Box, this service can be added by selecting the appropriate option on the product page. This is ONLY available for the Original Teethers and can only fit one in each box – A personal greeting can be added to any order by including the desired message in the box underneath the “Please type your personal greeting below” message. Please note, if no Memory box is selected a gift message will only be on the delivery note.

 

For any other product questions, please visit our FAQs page

Order and payment

We accept payment by most credit or debit cards for customers with UK billing/shipping addresses.

Payment can be taken at the shopping cart of our website using sage secure payment processing or Paypal, or alternatively you can call us to make payment.

We are unable to accept payment by cash or cheques.

We are VAT registered, all prices displayed include Vat at the prevailing rate. If you require a detailed VAT breakdown, please contact us. Our VAT number is 974478760.

Shipping

We only ship to the UK and Ireland.

Items are normally dispatched within 24 hours of payment (Mon-Thurs).


Shipping to a UK Mainland address

Priority Shipping - Flat rate of £5.

Free delivery for orders over £40

Shipping is by FedEx/DPD

This is a tracked, signed for service only available to mainland UK addresses.

Delivery will be made within 2 working days.

Order placed before 1000h will usually be delivered the next working day (Mon-Thurs, order received on Friday will usually be delivered on Monday-Tuesday).


Shipping to Northern Ireland or UK offshore

Standard Shipping - Flat rate £10

Shipping of your parcel is usually FedEx/DPD.

A signature will be required for delivery.

Delivery is usually made within 2-3 working days.


Shipping to the Republic of Ireland
Standard shipping - £10 flat rate

Shipping of your parcel is usually be by DPD/FedEx

Please note you may be liable for import duties/taxes.

Delivery is usually made within 5 working days.


What should I do if I think my order is lost

In the event of your parcel not having been delivered please contact us.  


Returns Policy

If you are not completely happy:

Under the Distance Selling Regulations, you are entitled to a full refund including the initial delivery charge if you return a product, or inform us that you want to return the product, within fourteen (14) days. 

Items should be returned in perfect condition, in original packaging. 

You will need to pay for the cost of returning the goods. 

Faulty or Incorrect Goods Received:

If your order is faulty or you have received goods in error, we will pay for the cost of return. 


Please contact us if you wish to return an item for details of returns procedure. 



Terms and Conditions
Please refer to our terms and condition page.
Privacy Policy
Please refer to our privacy policy page.
Contact Us
Please use the online contact form to contact us.